Grievance Redressal Policy  

At Eperimotion Technologies Private Limited, Rainbowfabric understand that choosing the right accessory is a personal experience and every detail matters. Your feedback is important, and we are committed to ensuring your concerns are handled with care, respect, and efficiency.  

This policy outlines how we address grievances related to products, services, or your overall experience. Our focus is on transparency and fairness, ensuring each issue is resolved quickly and communicated clearly.  

Whenever this policy refers to “we,” “our,” or “us,” it means rainbowfabric. “You,” “your,” or “customer” refers to you, whose satisfaction guides all our actions.  

We follow all applicable laws to ensure your concerns are reviewed thoroughly and thoughtfully. If any aspect of your experience does not meet expectations, you can count on us to listen attentively and work together toward a satisfactory resolution.  

Your trust matters, and we aim to make every interaction with rainbowfabric smooth, fair, and reassuring while helping you enjoy your shopping with confidence.  

What is a Grievance?  

A grievance refers to any issue or dissatisfaction you might encounter during your interaction with us that does not meet your expectations. This could include problems like receiving an incorrect or damaged product, delays in shipping, payment difficulties, challenges with returns or refunds, or feeling unhappy with the customer service experience.  

We encourage you to voice any concerns you have without hesitation. Bringing your grievances to our attention allows us to understand where we need to improve and ensures that your matter is addressed promptly and fairly.  

Your feedback matters greatly to us because it guides how we refine our service. We are committed to hearing you out carefully and acting quickly to resolve any problem. By sharing your thoughts, you play an important role in helping us create a smoother, more pleasant shopping experience for everyone.  

How to Raise a Grievance  

Selecting the right accessory should be a fun and confident experience. Occasionally, issues may arise, and when they do, we are here to help resolve them quickly and effectively. Sharing your concern with us is straightforward.  

• Begin at Our Support Pages: Access the “Help Centre” or “Contact Us” sections on our website or mobile app to start the process. 
    
• Choose the Relevant Issue:  Select the option that best matches your situation so your grievance reaches the appropriate team without unnecessary delay.    
   
• Provide Complete Information: Fill out the form with your order ID, a detailed description of the problem, and any supporting photos or documents that can help us understand the issue clearly.  

After submission, our dedicated support team will carefully review your information and provide a resolution suited to your specific case.  

We want your experience with every accessory to be joyful and confident. If anything goes wrong, contact us right away. We are here to listen, guide, and ensure your shopping journey remains smooth and satisfying.  

Escalation to Grievance Officer  

Sometimes, despite our best efforts, an issue may not be completely resolved through initial support. We value your experience with every accessory you choose, and you have the right to request a further review when needed.  

To ensure fairness and transparency, Rainbowfabric has appointed a Grievance Redressal Officer. This officer carefully evaluates all escalated concerns, provides an impartial review, and ensures that every step complies with the Information Technology Act, 2000, as well as other applicable regulations.  

If you believe your grievance needs additional attention, you can reach out to our Grievance Officer directly at eperimotiontechnologiespvtltd@gmail.com. We take every grievance seriously and are dedicated to working alongside you until a just and satisfactory outcome is reached.  

Grievance Handling Process  

At rainbowfabric, we know that every accessory you choose carries a personal touch, and any obstacle along the way can be frustrating. We are committed to treating your concerns with priority and ensuring that your experience is smooth and reassuring.  

• Acknowledgment Without Delay: As soon as we receive your complaint, we act promptly. Within 48 hours, you will get a confirmation email at your registered address, letting you know your grievance is officially logged and being reviewed.    
   
• Case Identification:  Each concern is carefully monitored with a unique reference or ticket number. This helps you follow the progress of your issue and enables our team to manage it efficiently from start to finish.    
   
• Swift Resolution Commitment: Resolving your concern quickly is our focus. In most cases, you will receive a resolution within 7 working days, unless specific legal considerations require a longer timeline.    
   
• Regular Communication:  We believe staying informed matters. You will receive timely updates on your case through your chosen contact method, keeping you aware of every step toward resolution.  

Sharing your concerns allows us to refine our service continually. We commit to managing your grievance with fairness and care.  

Closure of Grievance  

We know that shopping online can sometimes raise questions or concerns. Our approach is simple: we listen carefully, act responsibly, and resolve every grievance so you feel supported and understood. A grievance is considered closed when one of the following conditions is met:  
 

• Resolution Meets Your Expectations: The concern is considered resolved when the solution provided by our support team or Grievance Officer addresses your issue completely and meets your satisfaction.    
   
• Lack of Further Communication: If we share a proposed resolution and do not hear back from you within a reasonable period, we will regard the grievance as resolved and formally close the case.    
   
• Final Outcome Shared: Once a clear and definitive decision has been communicated to you in line with our internal processes and any applicable legal requirements, the grievance is considered concluded.  

When one of the closure conditions is met, your grievance reaches a thoughtful conclusion. This ensures your concerns are treated with attention, care, and a commitment to your satisfaction.  

Connect With Us Anytime  

Discovering the right accessory should feel exciting, not stressful. Whenever you have a question, need more information, or want to share feedback, we’re here for you.  

Simply drop us a message at eperimotiontechnologiespvtltd@gmail.com, and our dedicated team will respond promptly, guiding you with care and making your journey seamless and enjoyable.  

A Quick Reminder  

At rainbowfabric, we’re committed to making your accessory shopping effortless and enjoyable. To stay aligned with changing guidelines and continuously improve your experience, our policies may be updated occasionally.  

We invite you to check our Terms of Use and Privacy Policy pages for the latest details. Your insights matter—sharing your feedback helps us serve you better and refine the way we bring style to your doorstep.